Refund policy

At SUSH, we carefully prepare every order to make sure you receive the product you purchased.

ALL ORDERS ARE FINAL

Once an order has been placed, it is considered final sale.

We do not offer returns or refunds for orders placed through our website. However, if you need a different size, we provide the option to exchange the product for another size.

Any exchange request must be submitted within 48 hours from the date of delivery.

SIZE EXCHANGE & SHIPPING

If you require a size exchange, the original product must be sent back to us before the replacement can be shipped.

The customer is responsible for the shipping charges for both parts of the exchange:

• Shipping the original product back to SUSH.

• Shipping the replacement product from SUSH to the customer.

After we receive the original product, we will inspect it. The exchange will be processed once the product has been checked and meets our exchange requirements.

DAMAGED OR INCORRECT PRODUCTS

Although we take care when packing every order, there may be rare cases where a package arrives damaged or an incorrect product is delivered.

In such cases, please contact us within 48 hours of delivery so that we can review the issue and assist you accordingly.

HOW TO REQUEST AN EXCHANGE

To request a size exchange, please use the Contact option and reach out to our customer care team using the contact details listed at the bottom of our website. All exchange requests must be submitted within 48 hours of delivery.

PLEASE NOTE

Returns and refunds are not available. Size exchanges are the only form of exchange offered by SUSH, and exchange requests must be made within 48 hours of delivery.